Please check to make sure that batteries are
fully charged or left power is enough;
b) “Max Range” offers better IR flash range. Given
IR flash range values are based on Max Range setting; so please adjust Night
Mode to Max Range for better night vision flash range;
c) High-quality 1.5V NiMH rechargeable AA batteries
can also offer much better IR flash range; alkaline batteries cannot deliver
enough amperage to power the illuminator consistently at night;
d) To ensure accuracy and quality of night time
image, please mount camera to dark environment without any obvious light
e) A certain surroundings (like trees, walls,
ground, etc.) within flash range can get you better night time images; please
do not aim camera to total open field where there is nothing within IR flash
range to reflect flash back; it’s like shinning a flashlight into sky in night,
you just can’t see anything; same does camera;
By using the test mode. A light on the
front of the camera labeled TEST will blink when the camera is detecting
motion. Directly face the camera towards the location you are trying to cover
and walk in front of it to see the light go on, this will indicate activity.
If your pictures are out of focus, please
call customer service. The customer service representative will ask you to
email them a sample picture. It's possible your unit may need to be sent to our
repair center for a technician to review.
This is most often caused by the camera
being positioned in a very enclosed area where the target being photographed is
very close to the camera. To alleviate this you can either reposition the
camera to point to a more open area or move it further up the tree and angle it
downward to the area that you wish photographed.
A camera has what is known as a “false
trigger” if the PIR sensor thinks that there is motion and heat in front of the
camera lens when there is no subject in the image. These “False Triggers” are
the result of placing the camera in an environment where there is motion
associated with tree branches creating motion in front of the camera or an area
where there is high heat in the foreground and any motion from wind could set
off the camera. Setting a camera up over water is also a potential cause for
To remedy this situation try moving the
camera to an area that does not have any of these issues or try changing the
sensor level on the menu settings.
If the camera continues to take images when
there is no subject in them, try placing the camera in an inside environment
and aiming at a location where there is no motion. If the camera continue to
show issues, then there is probably an electronic component issue. If this is
the case, please contact our customer service to send the camera back for
If the camera is positioned in an extremely
shaded area, it is possible the flash is being triggered during the daytime.
The camera is not getting enough light to take a color picture. It's most
common to experience this in the summer months, when the tree canopy is denser
and drowns more light. Though the reduced light may cause daytime images to
render in black and white, they should still be high quality, crisp and clear.
If you're set on capturing color images, it is recommended to reposition the
camera where the camera can detect a greater amount of light.
We recommend to replace SD cards every few
years as they have a finite number of read/write cycles and will degrade over
time, even during normal operation. Until that time, periodically check your SD
card for wear and tear, especially on the electrical contacts to ensure they
are clean and in good condition. This will ensure proper connection to the